Where we come from
Real support floors: shipping, returns, sizing, promo rules, hours. Repeat questions dominate the load — we make accurate, policy-aware answers solid before chasing flashy features.
AskShop AI
An AI clerk that
knows your brand
For merchants with their own channel — LINE in Taiwan, or a chat widget on your website. Fast setup, clear pricing, bring your own AI key.
Company
About AskShop AI
AskShop AI builds AI customer service for merchants who already own their traffic. We are not an all-in-one marketing suite — we make replies, store knowledge, and predictable pricing work well for growing shops that need a brand-aware AI clerk.
- Founded
- Product lines launched through 2024; consolidated in 2025 under the parent brand AskShop AI with a unified story and site.
- Regions
- Taiwan first (LINE support); also brand sites in Hong Kong, Macau & SE Asia Chinese markets, plus cross-border DTC selling into North America / Europe.
- Typical industries
- Apparel & bags, beauty, food & gifts, lifestyle goods, gadget accessories, courses / consulting, and local services (booking & hours) — shops with heavy repeat questions and after-hours demand.
- Who we serve
- SMB brands, DTC stores, and multi-location local merchants — mostly standard subscriptions, with AI integration or mini-program / app projects when needed.
Our team has spent years with Taiwan local stores and cross-border independent sellers. The same pains keep showing up: daytime queues never end, nights and holidays are empty, peak seasons burn out staff — and AI platforms often lock you into opaque credit bundles. So we focused on the two channels merchants ask for most: LINE Official Accounts in Taiwan, and on-site chat for brand sites / DTC stores — each as a self-serve product, with project work for mini-programs, apps, or custom integrations.
Under the AskShop AI parent brand, LineFlow AI (Taiwan LINE) and ClerkMint (web / cross-border) share one philosophy: one store, one brain; isolated knowledge; editable brand and promos; BYOK so you control model cost. Roughly 80% of common support cases go live on a standard product; the rest is scoped as custom — without forcing a heavy build on day one.
Where we stand
Two markets, two channels: LINE for Taiwan; web widgets for brand sites and cross-border. Traditional Chinese, Simplified Chinese, and English — without forcing merchants off the channels they already use.
How we deliver
Self-serve wizards for standard products; paid setup and bulk FAQ import when needed. Mini-programs, apps, or AI-only integrations are quoted separately from subscriptions.
Product & commercial principles
- BYOK: bring your OpenAI / OpenRouter key — transparent model spend, no forced credit packs.
- One store, one brain: brand name, current promos, FAQ, and chats stay isolated per merchant.
- Clear pricing: LINE quarterly / annual plans; transparent web subscriptions. Bulk FAQ import is an add-on.
- Standard first, custom when clear: LineFlow / ClerkMint cover ~80%; deeper builds are scoped as projects.
- What we don’t pretend to be: not an omnichannel push / seat war with giant suites; marketplace in-app chat and deep WeChat ops are separate evaluations.
Coverage
What we cover (~80%)
| Scenario | Product | Notes |
|---|---|---|
| Taiwan merchant on LINE | LineFlow AI | LINE OA bot, industry presets, inbox, leads, owner alerts. |
| Own website / Shopify / Woo | ClerkMint | Site chat widget; brand, promos, FAQ; EN / Chinese replies. |
| Cross-border storefront | ClerkMint | On your site — not marketplace in-app chat. |
| Existing mini-program / app | AI integration | Connect AI only; priced separately per platform. |
| Full mall + mini-program / app | Custom build | Project pricing, separate from SaaS plans. |
Products
Two standard products
LineFlow AI
- LINE Official Account channel
- Industry KB + brand / promo fields
- From about NT$2,200 / quarter or NT$6,000 / year
ClerkMint
- Embeddable website chat widget
- Per-store FAQ, brand, promotions
- From about US$29 / month
One line: AskShop AI puts an AI clerk on LINE or your website — one that knows your brand and policies.
Ready for a demo?
Email us, or jump straight into a product site.